Store Policy

Shipping Policy

 

1. General

  • All products on our website are available for purchase with no minimum order quantity.

  • All prices listed are wholesale prices only and do not include shipping fees.

  • Free shipping is available for orders over USD $199. Orders below this amount will have shipping costs calculated at checkout, based on the shipping address.


2. Drop Shipping Service

  • If you require drop shipping service, please contact us in advance.

  • If you prefer not to have our branding or logo included in the package and want the order shipped directly to your customers, please leave a note when placing your order.

  • Otherwise, we will process the order according to the standard shipping format of our website.


3. Processing Time

  • In-stock items will be shipped within 48 working hours. Tracking numbers will be provided within 24 working hours after dispatch.

  • The following products are always available in stock:

    • Natural Black Raw Hair Bundles (10–30 inches)

    • Raw Hair Colored Bundles (20–22 inches, all colors)

    • Natural Black & #613 Blonde Virgin Hair Bundles (10–30 inches)

    • Virgin Lace Wigs (10–30 inches)


4. Delivery & Responsibility

  • Shipping fees and delivery times vary depending on the shipping address and carrier chosen at checkout.

  • Customers are responsible for providing accurate shipping information. If a package cannot be delivered due to an incorrect address, the customer must coordinate directly with the local courier or delivery personnel.

  • We are not liable for packages lost or damaged by the shipping carrier, nor for delays caused by natural disasters, pandemics, strikes, or other force majeure events.


5. Customs & Duties (For International Orders)

  • International shipments may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the sole responsibility of the customer.